Auglinn Terms of Service
Effective date: 15/01/2024
Last updated: August 2024
1. Terms
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Welcome to Auglinn. We publish real-world augmented reality mobile experiences, including mobile game applications ("Apps"). Please read these Auglinn Terms of Service ( “the Terms“), because the Terms govern your use of such Apps. The Terms also govern your interaction with any websites we own or operate (“Sites“), purchase of any Auglinn merchandise, and more generally your use of any Auglinn products or services (together with Apps, the “Services“).
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Some exceptions to the Terms may apply based on your country of residence - please see the country-specific sections below. Auglinn may also provide products and services which are governed by separate terms. These Terms are entered into between you and Auglinn, Inc., 2810 N Church St Wilmington, Delaware, US.
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By using the Services, you are agreeing to these Terms. If you don’t agree to these Terms, you may not use the Services. Auglinn may modify these Terms at any time, and if we do, we will notify you by posting the modified Terms on the Site or in the App. It’s important that you review any modified Terms before you continue using the Services. If you continue to use the Services, you are bound by the modified Terms. If you don’t agree to be bound by the modified Terms, then you may not use the Services.
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SECTION 12 "DISPUTE RESOLUTION" CONTAINS A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS. If you are a user in the European Economic Area (“EEA“), or any other country that does not allow such arbitration agreement, Section 12 does not apply to you.
If you breach these Terms we may take action against you, including but not limited to terminating your account.
You acknowledge that Auglinn has no obligation to, and will not, reimburse or refund you for Services lost due to involuntary suspension or termination of your account.
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2. Privacy
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Our Services are designed to enable you to interact in augmented worlds blended with information from the real world. To provide the Services, we need information about you, and we only use your information where we have a legal basis to do so.
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Data collected through your use of our Services, whether through the mobile applications or the Auglinn Skyview web platform, is subject to our Privacy Policy. This includes data related to your usage, content creation, and interactions on all platforms. Please refer to our Privacy Policy to help you understand what information we collect, how we use it and what choices you have when you use our Services.
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3. Use of the Services
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Your account can be accessed across multiple platforms, including our mobile applications and the Auglinn Skyview web platform. Any actions you take or content you create on one platform will be synchronized across all platforms to provide a seamless experience.
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3.1 Cheating
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Auglinn prohibits cheating, and we constantly take steps to improve our anti-cheat measures. Cheating includes any action that attempts to or actually alters or interferes with the normal behavior or rules of a Service.
Cheating includes, but is not limited to, any of the following behavior, on your own behalf or on behalf of others:
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Accessing Services in an unauthorized manner (including using modified or unofficial third-party software);
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Engaging with multiple accounts for the same Service;
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Sharing accounts;
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Using any techniques to alter or falsify a device’s location (for example through GPS spoofing); and/or
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Selling or trading accounts.
Apps may not work on devices that Auglinn detects or reasonably suspects to be cheating, and Auglinn will not provide support to users who attempt to cheat. You agree that Auglinn may employ any lawful mechanisms to detect and respond to cheating, fraud, and other behavior prohibited under these Terms, including checking your device for the existence of exploits or hacking and/or unauthorized software. Please see our Privacy Policy for more information.
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3.2 Safe and Appropriate Use
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While you are using our Services, please be aware of your surroundings, and interact with the virtual items or with the map and communicate safely. You agree that your use of the Services is at your own risk, and that you will not use the Services to violate any applicable law, regulation, policies, or instructions as outlined in these Terms and you will not encourage or enable any other individual to do so.
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Further, you agree that in conjunction with your use of the Services you will not make available any unlawful, inappropriate, or commercial Content (defined below). You agree that you will not submit inaccurate, misleading, or inappropriate Content, including data submissions, edits, or removal requests.
Auglinn does not intend Apps to be medical or health devices, or provide medical or health advice.
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3.3 Technical Requirements
To use the Auglinn Skyview web platform, you will need access to a supported web browser and a stable internet connection. Certain features may require additional browser plugins or software updates.
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3.4 Your Interactions with Other People
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You agree that in conjunction with your use of the Services, you will maintain safe and appropriate contact with other users and other people in the real world. You will not harass threaten or otherwise violate the legal rights of others. You will not trespass, or in any manner attempt to gain or gain access to any property or location where you do not have a right or permission to be, and will not otherwise engage in any activity that may result in injury, death, property damage, nuisance, or liability of any kind. If you have a dispute with any third party relating to your use of Services, you release Auglinn (and our officers, directors, agents, subsidiaries, joint ventures, and employees) from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.
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3.5 Eligibility and Account Registration
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If you want to use certain Services, you will have to create an account with us (an "Account"), and you will also need access to a supported mobile phone and an Internet connection.
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You can create an Account using (a) your pre-existing Google account; (b) your pre-existing Apple account, or (c) such other third-party accounts that we support, as selected by you on the App account creation screen.
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You agree that you won’t disclose your Account password to anyone and you will notify us immediately of any unauthorized use of your Account. Auglinn takes its account security obligations seriously; however, you are responsible for all activities that occur under your Account, whether or not you know about them.
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As a user of both the mobile applications and the Auglinn Skyview web platform, you are responsible for maintaining the confidentiality of your login credentials and ensuring the security of your account on all platforms. Unauthorized access or use of the Services on any platform is strictly prohibited.
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3.6 Account Suspension or Termination
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We may suspend or terminate your access to and use of the Services, at our sole discretion, at any time and without notice to you, including if (a) you fail to comply with these Terms; (b) we suspect fraud, cheating, or misuse by you of Content or Services; or (c) we suspect any other unlawful activity associated with your Account. If your Account is inactive (i.e., not used or logged into) for a period of time, we will notify you via the Services or in the App prior to the termination of your Account.
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Upon termination of a paid subscription, data created on Auglinn Skyview may be exported or transitioned to a different account, subject to the features of your subscription plan. Auglinn does not guarantee the full portability of all content across different subscription tiers.
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You may terminate your Account at any time by visiting your profile and clicking "Delete Account" in the mobile app or on the Auglinn Skyview. Upon termination of any Services or your Account, the following provisions of these Terms will survive: Content Ownership, Rights Granted by You, Disclaimer of Warranties, Indemnity, Limitation of Liability, Dispute Resolution, General Terms, and this sentence on Termination.
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Upon termination of your account, whether initiated by you or Auglinn, all data associated with your account, including content created on the Auglinn Skyview web platform, will be subject to deletion in accordance with our data retention policies. In the event of a dispute, data deletion may proceed unless legally required to retain it or otherwise ordered by a court. Please ensure you have backed up any important content before termination.
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3.7 Who May Use Our Services
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Unless stated otherwise for a particular Service, children are not allowed to use the Services. A "Child" is a person under 16 years old or such age needed to consent to the processing of personal data in their country of residence; Auglinn contains information on the age requirement for each of our Apps.
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Purchases made through the Services are limited to Account holders who either (a) are the age needed to consent to a contract in their country of residence; or (b) if younger, have the consent of a Parent to use the Service. Parents can consult their device settings for the App to restrict in-App purchases by a Child, and should also monitor activity in their Child’s Account, including the purchase of Virtual Money or Virtual Goods.
TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, AUGLINN DECLINES ANY RESPONSIBILITY REGARDING ANY ACTIVITIES CONDUCTED BY A CHILD WITH OR WITHOUT THE PERMISSION OF A PARENT. IF YOU ARE A PARENT AND YOU GIVE YOUR PERMISSION FOR YOUR CHILD TO REGISTER FOR ONE OF THE SERVICES, YOU THEREBY AGREE TO THE TERMS RELATING TO USE OF THE SERVICES BY YOUR CHILD.
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3.7 Billing and Subscription Management
Billing for paid subscription plans is handled by Stripe. By subscribing to a paid plan, you agree to abide by Stripe’s terms of service in addition to these Terms. You can view and manage your subscription details, including upgrading, downgrading, or canceling your subscription, through your account settings on the Auglinn Skyview web platform. Cancellation will take effect at the end of the current billing cycle.
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All subscription plans (Free, Light, Pro, Premium) provided through Auglinn Skyview are billed on a recurring basis as specified at the time of purchase. Users can upgrade, downgrade, or cancel their subscriptions at any time via the subscription page on the Auglinn Skyview. Refunds are subject to our refund policy, which can be found on the FAQ page of our website.
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4. Limited License to Use
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Subject to your compliance with these Terms, Auglinn grants you a limited, nonexclusive, nontransferable, non-sublicenseable license to download and install a copy of the Apps on a mobile device and to run such copy of the Apps solely for your own personal non-commercial purposes. Except as expressly permitted in these Terms or under applicable law, you may not: (a) copy, modify, or create derivative works based on the Apps; (b) distribute, transfer, sublicense, lease, lend, or rent the Apps to any third party; (c) reverse engineer, decompile, or disassemble the Apps; or (d) make the functionality of the Apps available to multiple users through any means. Auglinn reserves all rights in and to the Apps not expressly granted to you under these Terms.
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5. Content and Content Rights
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Subject to your compliance with these Terms, Auglinn grants you a personal, noncommercial, nonexclusive, nontransferable, nonsublicensable, revocable, limited license to download, view, display, and use the Content solely for your permitted use within the Services. "Content" means the text, software, scripts, graphics, photos, sounds, music, videos, audiovisual combinations, communications, interactive features, works of authorship of any kind, and information or other materials that are generated, provided, or otherwise made available through the Services, including User Content. “User Content“ means any Content a user of a Service provides to be made available through Services.
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5.1 Content Ownership
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Auglinn does not claim ownership rights in User Content and nothing in these Terms restricts any rights that you may have to use and exploit your User Content. Subject to the foregoing, Auglinn and its licensors exclusively own all rights, title, and interest in and to the Services and Content, including all associated intellectual property rights. You acknowledge that the Services and Content are protected by copyright, trademark, and other laws of the United States and foreign countries. You agree not to remove, alter, or obscure any copyright, trademark, service mark, or other proprietary rights notices incorporated in or accompanying the Services or Content.
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Content you create on the Auglinn Skyview platform, including maps, notes, questions and annotations, is owned by you but licensed to Auglinn under the same terms as content created in the mobile applications. This includes the right for Auglinn to use, distribute, and promote this content as described in these Terms.
5.2 Rights Granted by You
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By making any User Content available through the Services you grant to Auglinn a nonexclusive, transferable, sublicenseable, worldwide, royalty-free, perpetual license (or, if not permitted under applicable law, a license for the whole duration, including for any extension thereof, of all relevant rights under any applicable law), to use, copy, modify, create derivative works based upon, publicly display, publicly perform, market, promote and distribute your User Content in connection with operating and providing the Services and Content to you and to others. By accepting these terms, you allow Auglinn to benefit freely from the above rights, including but not limited to:
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The right to reproduce User Content by any means and in any form.
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The right to publicly or privately broadcast or make available the User Content (or any product incorporating the User Content), in return for payment or free of charge in all places by any means or process known or unknown at the present time, and in particular via Internet, pay per view, pay per play, theatrical or television broadcasting, DVD, and print.
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The right to use the User Content for demonstration, promotion and advertising for all Auglinn Services.
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The right to produce or order the production of any new product or service from the User Content or from any product incorporating or exploiting the User Content, either reproduced as it stands or modified by Auglinn or by any outside party of its choice.
You are solely responsible for all your User Content. You represent and warrant that you own all your User Content or you have all rights that are necessary to grant us the license rights in your User Content under these Terms. You also represent and warrant that neither your User Content, nor your use and provision of your User Content to be made available through the Services, nor any use of your User Content by Auglinn on or through the Services will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation. To the extent permitted by applicable law, you also agree that you will not exercise your moral rights (or equivalent rights under applicable laws), such as your right to be identified as the author of any of the User Contents, against Auglinn or any third party designated by Auglinn.
5.3 Trading
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Certain Apps permit Account holders to capture and trade virtual items, including but not limited to the characters or other items ("Trading Items"), during the engagement with apps. Unlike Virtual Money and Virtual Goods, Trading Items are obtained at no additional charge during the engagement with apps. Trading Items are a category of Content, and you acknowledge that you do not acquire any ownership rights in or to Trading Items and that Trading Items do not have monetary value. Trading Items may be traded with other Account holders for other Trading Items, but Trading Items can never be sold, transferred, or exchanged for Virtual Money, Virtual Goods, “real” goods, “real” money, or “real” services, or any other consideration from us or anyone else.
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You agree that you will only obtain Trading Items from other Account holders and through means provided by Auglinn, and not through any third-party platform, broker, or other mechanism, unless expressly authorized. Any such sale, transfer, or exchange (or attempt to do so) is prohibited and may result in the termination of your Account or cancellation of such Trading Items. All Trading Items and other Content are provided "as is," without any warranty, except where prohibited under applicable law.
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5.4 Feedback
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You can submit feedback, comments, and suggestions for improvements to the Services ("Feedback") by reaching out to us on social media or support channels. Feedback is a form of User Content.
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5.5 Intellectual Property Rights
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Auglinn and the content contained therein are the property of Auglinn. The augmented reality experience and all content, materials, and software incorporated therein are protected by copyrights, patents, trademarks, trade secrets, and other intellectual property laws and proprietary rights.
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You acknowledge that all intellectual property rights in the Services anywhere in the world belong to Auglinn, our affiliates or our licensors, that rights in the Services are licensed to you, that Auglinn retains all rights not expressly granted, and that you have no rights in, or to, the Services, other than the right to use them in accordance with the terms of this Licence. Copyright and other intellectual property rights in any alteration, modification or adaptation of the Services are vested in Auglinn.
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Auglinn respects intellectual property rights and expects its users to do the same. It is Auglinn’s policy to remove content that infringes on a third party’s intellectual property rights, and Auglinn reserves the right to terminate Accounts that engage in repeat infringement. Auglinn complies with the Digital Millennium Copyright Act (DMCA) and will respond to a valid claim of copyright infringement in accordance with the DMCA process.
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6. Conduct, General Prohibitions, and Auglinn’s Enforcement Rights
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You agree that you are responsible for your own conduct and User Content while using the Services, and for any consequences thereof. In addition, you agree not to do any of the following, unless applicable law mandates that you be given the right to do so:
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collect, store or share any personally identifiable information of other users from the Services without their express permission;
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extract, scrape, or index the Services or Content (including information about users or other virtual components within Auglinn);
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use the Services or Content, or any portion thereof, for any commercial purpose or in a manner not permitted by these Terms, including but not limited to (a) gathering in-App items or resources for sale outside the Apps, (b) performing services in the Apps in exchange for payment outside the Apps, or (c) selling, reselling, or renting the Apps or your Account;
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attempt to access or search the Services or Content or download Content from the Services through the use of any technology or means other than those provided by Auglinn or other generally available third party web browsers (including without limitation automation software, bots, spiders, crawlers, data mining tools, or hacks, tools, agents, engines, or devices of any kind);
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attempt to decipher, decompile, disassemble, or reverse engineer any of the software used to provide the Services or Content;
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bypass, remove, deactivate, descramble, or otherwise circumvent any technological measure implemented by Auglinn or any of Auglinn’s providers or any other third party (including another user) to protect the Services or Content;
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use, display, mirror, or frame the Services or any individual element within the Services, Auglinn’s name, any Auglinn trademark, logo, or other proprietary information, or the layout and design of any page or App without Auglinn’s express written consent;
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post, publish, submit, store, or transmit any Content that infringes, misappropriates, or violates a third party’s patent, copyright, trademark, trade secret, moral rights, or other intellectual property rights, or rights of publicity or privacy;
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access, tamper with, or use nonpublic areas of the Services, Auglinn’s computer systems, or the technical delivery systems of Auglinn’s providers;
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attempt to probe, scan, or test the vulnerability of any Auglinn system or network or Service, or breach any security or authentication measures;
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use any meta tags or other hidden text or metadata utilizing an Auglinn trademark, logo, URL, or product name without Auglinn’s express written consent;
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forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Services or Content to send altered, deceptive, or false source identifying information;
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interfere with, or attempt to interfere with, the access of any user, host, or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mailbombing the Services;
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delete, obscure, or in any manner alter any attribution, warning, or link that appears in the Services or the Content;
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violate any applicable law or regulation; or
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encourage or enable any other individual to do any of the foregoing.
Although Auglinn is not obligated to monitor access to or use of the Services or Content or to review or edit any Content, we have the right to do so for the purpose of operating the Services, to ensure compliance with these Terms, and to comply with applicable law or other legal requirements. We reserve the right to remove or disable access to any Content, at any time and without notice. Auglinn may remove any Content we consider to be objectionable or in violation of these Terms. We have the right to investigate violations of these Terms or conduct that affects the Services. We may also consult and cooperate with law enforcement authorities to prosecute users and others who violate the law.
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ANY ATTEMPT BY YOU TO DISRUPT OR INTERFERE WITH THE SERVICES, INCLUDING WITHOUT LIMITATION UNDERMINING OR MANIPULATING THE LEGITIMATE OPERATION OF ANY SITE OR APP, IS A BREACH OF AUGLINN’S TERMS AND MAY BE A BREACH OR VIOLATION OF CRIMINAL AND CIVIL LAWS.
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7. Sweepstakes, Contests, Raffles, Surveys And Similar Promotions
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Periodically, Auglinn and/or its partners may organize sweepstakes, contests, raffles, surveys, games, and similar promotions on the Services (each a "Promotion"). In addition to these Terms, Promotions will be subject to particular terms which we shall communicate to you at the time of these Promotions (“Promotional Terms“). By participating in any Promotion, you will become subject to those Promotional Terms. All Promotional Terms are incorporated into, may vary from, and shall supercede these Terms. Auglinn urges you to read the Promotional Terms. Our Privacy Policy, in addition to these Terms and any Promotional Terms, governs any information you submit in connection with such Promotions.
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8. Beta Programs
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Auglinn may offer you early access to certain pre-release mobile application software ("Beta Software") in order to allow you to test and provide feedback on Beta Software as part of Auglinn’s beta testing program (“Beta Program“). *This Section only applies to closed Beta Programs, where Auglinn offers private access to selected testers. This Section does not apply to open betas that Auglinn makes publicly available on an app store.
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You acknowledge that any product features or content, game documentation, promotional materials and/or any other information that Auglinn may provide to you in connection with the Beta Program ("Test Materials"), the Beta Software, as well as everything related to the Beta Program is the exclusive property of Auglinn, is confidential and should be treated as confidential until such time as Auglinn releases it.
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If Auglinn offers you access to the Beta Software, then, subject to your compliance with these Terms, Auglinn grants you a personal, non-exclusive, non-transferable, revocable, limited license to use the Beta Software solely for the purposes of testing and providing feedback on the Beta Software as part of the Beta Program.
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Without limiting the foregoing and except as prohibited under applicable law, the following are prohibited and you may not:
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copy, modify, or create derivative works based on the Beta Software;
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give or sell the Beta Software to anyone;
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reverse engineer, decompile, disassemble, decrypt, or otherwise attempt to derive the source code of the Beta Software;
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install the Beta Software on systems you don’t directly control or that you share with others;
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discuss the Beta Software with or demonstrate it to anyone outside of Auglinn;
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blog, tweet, or otherwise publicly post information about the Beta Software;
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take screenshots, photos, videos, or audio recordings of the Beta Software unless Auglinn has allowed you to do so in writing; or
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make Beta Feedback (as defined below) available to any third party, unless approved by Auglinn in writing and in advance.
Be careful when using the Beta Software in public. Do not allow anyone to see, hear, film, or photograph the Beta Software. Please notify Auglinn promptly of any unauthorized access or of any suspected breach of your account’s security.
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Auglinn may collect your comments, suggestions, and feedback on the Software, and may also track your use of the Software through analytic tools, in accordance with Auglinn’s Privacy Policy. All such comments, suggestions, feedback, and analytic data (collectively, the "Beta Feedback") are the exclusive property of Auglinn.
You understand and agree that participation in the Beta Program is voluntary and does not create a legal partnership, agency, or employment relationship between you and Auglinn, and you will not be compensated for your participation or any Beta Feedback.
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Unless prohibited by applicable law, all Test Materials are provided to you "as is" without any explicit or implicit warranty of any kind. You understand that the Beta Software is in development and may contain errors, bugs, and other problems that could cause loss of data and/or system failure. You should install the Beta Software on non-production devices that are not business-critical and have been backed up. To the extent permitted under applicable law, Auglinn is not liable in any way for any damages you might incur as a result of your participation in the Beta Program.
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You agree that any breach of your confidentiality obligation will result in irreparable harm to Auglinn, the extent of which would be difficult to ascertain, and that monetary damages will not be an adequate remedy. Accordingly, you agree that in the event you breach your confidentiality obligation, Auglinn will be entitled to injunctive or other equitable relief as the court deems appropriate, in addition to any other remedies that it may have available.
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9. Third Party Websites or Resources
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Services may contain links to third party websites or resources. Auglinn provides these links only as a convenience and is not responsible for the content, products, or services on or available from those websites or resources, or links displayed on such websites. To the extent permitted under applicable law, you acknowledge sole responsibility for and assume all risk arising from, your use of any third party websites or resources.
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Auglinn Skyview may integrate with third-party services for enhanced functionality, including but not limited to mapping services, content storage, and analytics. Use of these integrations is subject to the third-party provider's terms and conditions, and Auglinn is not responsible for the security or performance of these services.
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Auglinn is not responsible for the availability or quality of third party services, including cell phone networks, hotspots, wireless internet and other services. Such third party services may affect your ability to utilize the Services or participate in an Event and you hereby waive and release Auglinn and any other party involved in creating or delivering the Services from all claims, demands, causes of action, damages, losses, expenses or liability which may arise out of, result from, or relate in any way to such third party services.
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10. Disclaimer of Warranties
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TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, THE SERVICES AND CONTENT ARE PROVIDED "AS IS," WITHOUT WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, WE EXPLICITLY DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, OR NONINFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WE MAKE NO WARRANTY THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS. WE MAKE NO WARRANTY REGARDING THE QUALITY, ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS OR RELIABILITY OF ANY CONTENT.
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SERVICE AVAILABILITY FOR AUGLINN SKYVIEW MAY VARY BASED ON SUBSCRIPTION PLAN LEVELS, WITH CERTAIN FEATURES BEING RESTRICTED TO PAID PLANS (LIGHT, PRO, PREMIUM). AUGLINN MAKES NO GUARANTEES REGARDING THE AVAILABILITY OF SPECIFIC FEATURES WITHIN EACH PLAN TIER, AND THESE MAY BE SUBJECT TO CHANGE.
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AUGLINN RESERVES THE RIGHT TO MODIFY THE FEATURES, SERVICES, OR CONTENT AVAILABLE WITHIN EACH SUBSCRIPTION PLAN TIER AT ANY TIME WITHOUT PRIOR NOTICE. SUCH CHANGES MAY INCLUDE THE ADDITION OR REMOVAL OF SPECIFIC FEATURES, LIMITATIONS ON USAGE, OR CHANGES IN PRICING.
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YOU ASSUME ALL RISKS RELATING TO YOUR ONLINE OR OFFLINE COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE SERVICES AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SERVICES. YOU UNDERSTAND THAT AUGLINN DOES NOT SCREEN OR INQUIRE INTO THE BACKGROUND OF ANY USERS OF THE SERVICES. AUGLINN MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT OF USERS OF THE SERVICES. YOU AGREE TO TAKE REASONABLE PRECAUTIONS IN ALL COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE SERVICES AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SERVICES, PARTICULARLY IF YOU DECIDE TO MEET OFFLINE OR IN PERSON.
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11. Limitation of Liability
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TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, NEITHER AUGLINN NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICES OR CONTENT WILL BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA OR GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, OR FROM THE USE OF OR INABILITY TO USE THE SERVICES OR CONTENT, OR FROM ANY COMMUNICATIONS, INTERACTIONS, OR MEETINGS WITH OTHER USERS OF THE SERVICES OR PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT AUGLINN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.
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TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT WILL AUGLINN’S TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, AN EVENT, OR FROM THE USE OF OR INABILITY TO USE THE SERVICES OR CONTENT EXCEED ONE THOUSAND DOLLARS ($1000). THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN AUGLINN AND YOU.
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12. Dispute Resolution
If you have a concern, let’s get in touch. Go ahead and contact us first and we’ll do our best to resolve the issue. in the event of a dispute arising out of or relating to this contract, including any question regarding its existence, validity or termination, the parties shall first seek settlement of that dispute by mediation in accordance with the London Court of International Arbitration (LCIA) Mediation Rules, which Rules are deemed to be incorporated by reference into this clause.
If the dispute is not settled by mediation within 80 days of the commencement of the mediation, or such further period as the parties shall agree in writing, the dispute shall be referred to and finally resolved by arbitration under the LCIA Rules, which Rules are deemed to be incorporated by reference into this clause.
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Disputes arising specifically from the SaaS services provided through Auglinn Skyview may also be subject to the terms and conditions of our third-party payment processor, Stripe, depending on the nature of the dispute. By using the payment services, you agree to Stripe’s terms of service.
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12.1 Arbitration
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If you live in the US or another jurisdiction that allows you to agree to arbitration, you and Auglinn agree that any disputes will be settled by binding arbitration, except that each party retains the right: (a) to bring an individual action in small claims court and (b) to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights (the action described in this clause (b), an "IP Protection Action"). Notwithstanding this arbitration agreement, Auglinn reserves the right to bring an action in any court of competent jurisdiction against you to stop and/or seek compensation for the intentional or willful misuse or abuse (e.g. hacking or falsifying location) of its IP, products, and Services.
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Without limiting the preceding paragraph, you will also have the right to litigate any other dispute if you provide Auglinn with written notice of your desire to do so by email to info@auglinn.com within thirty (30) days following the date you first accept these Terms (such notice, an "Arbitration Opt-out Notice"). If you don’t provide Auglinn with an Arbitration Opt-out Notice within the thirty (30) day period, you will be deemed to have knowingly and intentionally waived your right to litigate any dispute except as expressly set forth in clauses (a) and (b) above. Further, unless both you and Auglinn otherwise agree in writing, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of any class or representative proceeding. If this class action waiver is held unenforceable, then the parties’ agreement to arbitrate will be deemed void. Except as provided in the preceding sentence, this “Dispute Resolution” section will survive any termination of these Terms. If the terms of this Section 12.1 “Arbitration” are found unenforceable as to any claim for relief, that claim must be severed from the arbitration and brought pursuant to Section 12.3, “Governing Law and Exclusive Venue.” All other claims will be arbitrated. The arbitrator, and not any court or agency, shall have exclusive authority to (a) determine the scope and enforceability of this arbitration agreement and (b) resolve any dispute related to its interpretation, applicability, enforceability, or formation including any claim that all or any part of it is void or voidable.
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12.2 Arbitration Rules
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Any Dispute shall be referred to and finally resolved by arbitration under the London Court of International Arbitration Rules (which Rules are deemed to be incorporated by referencinto this clause) on the basis that the governing law is the law of the State of New York, USA. The seat, or legal place, of arbitration shall be London, England.
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12.3 Governing Law and Exclusive Venue
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To the extent that these Terms allow you or Auglinn to initiate litigation in a court, other than for small claim court actions, both you and Auglinn agree to the exclusive jurisdiction of and venue in the state and federal courts located in Delaware, US. The laws of Delaware, United States shall govern these Terms and any claims and disputes (whether contract, tort, or otherwise) arising out of or relating to these Terms or their subject matter. The courts in some countries may not apply the laws of Delaware to some disputes related to these Terms. If you reside in one of those countries, the laws of your home country may apply to those disputes.
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12.4 Changes to Dispute Resolution
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Notwithstanding the provisions of the "Changes to Terms or Services" section above, if Auglinn changes this “Dispute Resolution” section after the date you first accepted these Terms (or accepted any subsequent changes to these Terms), you may reject any such change by sending us written notice (by email to info@auglinn.com) within thirty (30) days of the date such change became effective, as indicated in the “Last Updated” date above or in the date of Auglinn’s email to you notifying you of such change. By rejecting any change, you are agreeing that you will arbitrate any Dispute between you and Auglinn in accordance with the provisions of this “Dispute Resolution” section as of the date you first accepted these Terms (or accepted any subsequent changes to these Terms).
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13. General
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13.1 Entire Agreement
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These Terms constitute the entire and exclusive understanding and agreement between Auglinn and you regarding the Services and Content, and these Terms supersede and replace any and all prior oral or written understandings or agreements between Auglinn and you regarding the Services and Content.
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13.2 Severability
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If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect. You may not assign or transfer these Terms, by operation of law or otherwise, without Auglinn’s prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null. Auglinn may freely assign or transfer these Terms without restriction, and the transferor or assignor shall not remain jointly and severally liable. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.
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13.3 Force Majeure
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Neither Auglinn, any user, nor any other party involved in creating, producing, or delivering the Services or Content shall be liable with respect to any damages, injuries, nonperformance or delay in performance by reason of any act of God, weather, fire, flood, acts of terror or foreign enemy, satellite or network failure, governmental order or regulation, trade dispute, or any other cause beyond its respective control.
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13.4 Notice
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Any notices or other communications provided by Auglinn under these Terms, including those regarding modifications to these Terms, will be given: (a) via email; or (b) by posting to the Services. For notices made by email, the date of receipt will be deemed the date on which such notice is transmitted to any email address provided by You.
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13.5 Waiver
Auglinn’s failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Auglinn. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.
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13.6 Contact Information
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If you have any questions about these Terms or the Services, please contact Auglinn at info@auglinn.com or 2810 N Church St Wilmington, Delaware, US.
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For support related to either the mobile applications or the Auglinn Skyview web platform, please contact us at info@auglinn.com. We offer support for both platforms through this central contact point.
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14. Terms Specific to Residents of Germany
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14.1 Limitation of Liability
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In the event of intentional or gross negligence, including by its representatives and vicarious agents (Erfüllungsgehilfen), either Party shall be liable according to statutory provisions. The same shall apply in the event of culpably caused damages resulting from an injury to life, body or health, in the event of damages resulting from a violation of a guarantee as to quality (Beschaffenheitsgarantie), as well as in the event of defaults concealed fraudulently (arglistig verschwiegene Mängel).
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In the event of damages to property and financial damages (Sach- und Vermögensschäden) caused by slight negligence of either Party, its representatives or vicarious agents, such Party shall be liable only in the event of a violation of a contractual core duty (wesentliche Vertragspflicht), however limited to the amount of the damage which was foreseeable at the time of conclusion of the contract and typical taking into account the nature of the contract (vorhersehbarer und vertragstypischer Schaden). Contractual core duties are such duties whose accomplishment enables proper fulfillment of an agreement and whose observance the contracting parties may and do regularly rely on.
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Insofar as statutory limitations of liability acc. to Sec. 521, 599 German Civil Code apply to the provision of services free of charge, they remain unaffected by the aforementioned provisions.
Liability based on the German Product Liability Act shall remain unaffected.
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Any further liability of either Party other than set out above shall be excluded.
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